General Shipping Information
We ship anywhere in the 50 united states including the District of Columbia. Expedited or overnight shipping is available at an additional cost. Shipping costs vary depending on weight and quantity. You will be able to determine your shipping cost during checkout.
In most cases, your order should arrive within 5-10 business days depending on your location. Orders placed on Saturday, Sunday, and Holidays are processed next business day.
We will do our best to ensure your order will arrive when you need it. If you need your order by a specific date, please contact our customer service department and they can advise you as to the best shipping method to ensure your order will arrive by the time you need it. Our customer service department can be reached by sending an email to email@example.com.
Our economy and standard ground shipping method for deliveries within the United States is via UPS. Occasionally FedEx or USPS (United States Postal Service) may be used depending on destination and weight of shipment.
After your order has been submitted, an order confirmation email is automatically sent which will contain a copy of your order. We suggest you retain a copy of this email, in case of a return or exchange. You can also print a copy of your order after the checkout process.
After your order has shipped, a shipping notification email with the carrier's tracking information will be sent. You can track the progress of your order on-line by visiting the carrier’s web site and keying in the tracking number provided.
Changes to orders or cancellations of orders will only be accepted up to 24 hours after an order has been submitted. Cancellations or changes to orders entered on weekends or holidays will be accepted up to 24 hours after next business day of order. For changes or cancellations, email our customer service at firstname.lastname@example.org. In certain situations, a cancellation fee may apply.
Please contact our customer service at email@example.com to inquire about international shipping.
Unless you request that someone sign for your package, the carrier will leave the package at the delivery address with no delivery signature required. It is your responsibility to provide a safe address or to ensure that someone is available to sign for and retrieve the package. If you have a concern as to where the package may be left, we suggest you ship your package to an address where someone will be available to receive the package (i.e. a business address).
Cealle Creative LLC cannot be responsible for any lost, damaged, or stolen packages which have been marked as "delivered" when tracked via the carrier's delivery tracking reference number. You must call the carrier directly and report the incident.
Any undeliverable packages that are sent back to us will not be reship at our cost. If the package cannot be re-shipped, a $15.00 re-stocking fee plus shipping fees will be deducted from the refund.
If you have not received your order within 10 business days from the day it was shipped, please contact firstname.lastname@example.org. If the claim is not filed within 10 days, the carrier will assume no responsibility and a refund cannot be processed.
As Cealle Creative LLC is located in New York State, we are required by law to charge New York orders appropriate state and local sales tax.